Tailoring a Telecommunications System to Fit Your Small Business

Communication illustration

Businesses need an internal telecommunications system where employees and executives can call each other, as well as receive external calls. Usually, companies have one number called a Private Branch Exchange (PBX) or what you would call a trunk line.

The PBX serves as a centralized hub where individual phone lines can pass. Instead of maintaining several phone numbers, you only need to keep one or two, with each PBX being maintained by a service provider rather than a telephone company. For small businesses, this translates to big savings over the long term.

What do you get from a PBX?

A PBX eliminates the need to hire a receptionist or telephone operator. Back in the day, an operator would connect phone calls via a circuit board. As technology advanced, the PBX became internet-based.

What we call now as the IP-PBXs are fully automated, high-speed, and equipped to handle various telecommunications demands. A small business that uses a PBX system as an internal phone for their company can expect to enjoy various features, such as call waiting, voice mail, caller ID, and call forwarding.

Which PBX system works for you?

Phone in a meeting roomThere are two options for your company’s PBX phone system. You can get either an on-site PBX or an internet-based one. The latter relies on data instead of analog signals. This means it doesn’t pass through cables, and you won’t need to pay your landline phone company. IP-PBX uses Voice over Internet Protocol (VoIP), which passes calls through the Internet. Here, data and voice networks work as one, consolidating both use and expense.

The hosted PBX, on the other hand, is maintained by a provider outside the office or business setup. This system makes use of data servers that are maintained and hosted on the cloud and is ideal for businesses that don’t want to invest in costly infrastructure and setup. For startups and small companies, the hosted system may be more ideal because of the smaller amount required.

Additionally, a hosted PBX system or network will mean fewer worries on your part. The hosting and maintenance of the system is left to the provider off-site. Upgrades and regular checks are under the provider’s care, too. You also don’t have to worry about having enough space for the actual equipment.

Moreover, small businesses can enjoy all of the added features of a sophisticated telephone system enjoyed by big businesses at a fraction of the price. Since PBX systems are virtual and automated, it means you can run your business wherever in the world you may be.

Scaling your business

Your phone system can grow with your business. As you employ more team members, whether on-site or remotely, they can stay connected with a single PBX link. This will make it easier for sales and marketing people to be in constant communication and always be on the same page when it comes to promos and sales initiatives.

Telecommunications is one of the most important requirements of running and maintaining a business. Switching to internet-based trunk lines or PBXs can be a more efficient and affordable communications option.

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